'serious error' message, everytime i use premiere export

[N***@adobeforums.com]

Every time i try to export from Adobe Premiere pro: File/export/audio, or File/export/export to DVD, i get the samw problem. ppro starts by 'conforming audio', and about halfway into that process i get this error message: "Sorry, a serious error has occured that requirea Adobe premiere Pro to shut down.We will attempt to save your current project"
In other words, it crashes. I have never been able to burn a DVD, or export the audio portion of a video file because of this. I thought it was a disk space problem, so i tried again using my 300gig external hard drive, which has about 200G space. That had to be enough to write a simple mov file to dvd. But still the same thing happened.

Any idea what is wrong here?
thanks
NJ

[E***@adobeforums.com]

NJ, if you set the Work Area Bar to span approximately one minute, can you successfully export the work area?Cheers
Eddie
Forum FAQ <http://www.adobeforums.com/cgi-bin/webx?14@@.2ccd4455> PPro Wiki <http://ppro.wikicities.com/>

[N***@adobeforums.com]

No! Interestingly...i set it to about 1min30sec, and it took about 20 min to get the progress bar for 'conforming audio' to about 90% complete, then the same error message.

What does this mean?

[E***@adobeforums.com]

Nancy, you shouldn't get a "conforming audio" progress bar when exporting a project. Are you sure you're talking about "conforming"?Cheers
Eddie
Forum FAQ <http://www.adobeforums.com/cgi-bin/webx?14@@.2ccd4455> PPro Wiki <http://ppro.wikicities.com/>

[N***@adobeforums.com]

Eddie, yes, that's what it says. Is there a setting somewhere which determines this?

[N***@adobeforums.com]

I should add, I'm trying to burn some MOVs to playable DVD. Premiere cannot even seem to preview these files adequately when they are loaded into the timeline. Cheap programs like Nero and Roxio can do this, why not Premiere? And they can burn them. I would use Nero in a second except that I need to adjust the audio (turn down a French or German translation which is limited to one channel), and add chapter marks.

I have Premiere Pro 7.0, which is confusing, since on the adobe site they currently refer to versions 1.0 and 1.5. The version I have is from right after Premiere Pro came out.

Please, please, please someone help me! Why can't I do this simple thing with this program?

[c***@adobeforums.com]

7.0 is equal to 1.0
1.5 came afterwards.
1.5.1 came after that, but only (supposedly) contains HD enhancements.

You should be using 1.5.

Conforming audio does not take place (normally) while trying to export.
On your system something is amiss for that to happen.

And, of course, you've mentioned Nero/Roxio. Both of these programs utilize packet-writing software(INCD and Direct-to-disk, I believe), which interferes with PPro's need to have exclusive access to the DVD writer. Thast section of these programs need to be removed for Ppro to access the disk poroperly. See more in the Pro-Wiki.

Keep Smiling

[M***@adobeforums.com]

Nancy,

Delete all of the unnumbered Timeline markers and try your burn to DVD again.

I found this Premiere Elements doc on the subject. Serious error... <http://www.adobe.com/support/techdocs/331143.html> The same probably holds true for Premiere Pro (same code base)

[N***@adobeforums.com]

Thanks very much, Craig, Rich, and Eddie.
The Nero I just added (after these problems) and the Roxio I don't have (my brother uses it), so these aren't the problem.

I have had one successful experiment however, which showed me something. I tried this using a short MOV file (15 min). After reading some of the information on pro-wiki about 'conforming audio', i actually let PP finish 'conforming audio', upon loading the mov, before i tried working with it. Big difference. So, i was able to turn down the translation channel of the audio, for one thing. But more important, when i went to export to dvd, it went straigh to 'transcoding', and, many hours later, was able to burn my 15 minute dvd. Seems like a looong way to go, but i suppose there's no ther way if i have to mess with the audio?

I am wondering what it will take to do this process on a 1 hour plus file, however.

I should have mentioned that these mov files were made in Europe, and are PAL encoded. Is that why it takes so long to transcode? And also why the image on the resulting DVD was small relative to the screen (black around it)? Is the correct way to manage this: by checking the 'scale to project dimensions' box for dragging the mov into the timeline? Or does this ruin the quality?

thanks for your kind tips,
NJ

[M***@adobeforums.com]

Nancy.... Did you try removing the unnumbered Timeline markers before attempting to export to DVD?